To start the return process for your order, please enter your email address or phone number and the order number below.
Express Appliance Parts has a No Hassle return policy! You may return, at your expense, any item except gas, electrical, or special order parts within 30 days of receiving your order.
All returns must be in original packaging with all pieces and instructions included. We suggest before opening or signing for receipt of any package that all customers thoroughly inspect the items for any damage due to shipping or manufacturer defects. Do not sign for receipt of any damaged goods.
Signing for receipt of any package is acknowledging that the product is received in good condition. (Please see further damage claim information below). The item being returned cannot be used, installed, or damaged in any way. Returnable items may be subject up to a 25% restocking fee. Special order items are non-returnable.
Shipping and handling charges will not be refunded. All requests for returning an item must be emailed to firstname.lastname@example.org. Please include your name, invoice number, and the reason for your return request. We will then provide an RMA # (Return Merchandise Authorization) that must appear on the outside of the returned package as well as any paperwork.
Returns with no RMA # will be refused. An RMA # will be provided within 24 business hours. We also recommend when shipping return items that a carrier with tracking capability is used for protection against loss or damage.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- In the original packaging
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.